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Add Product to Existing Account

Samanta
  • Updated

Here we show you how to add and register a new (additional device, replacement device) product to your existing account.

Overview

  1. Open Anio App
  2. Add another product
  3. Select the product
  4. Registration code
  5. Enter wearer data

1. Open Anio App

  • Open the Anio App and log in if necessary.
    Important: Do not select “Register” here. This is for creating a new account.
  • Now tap the clock icon at the bottom of the map in the lower menu bar.

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2. Add another product

  • Tap the plus sign above "Another Anio".

3. Select the product

  • Select the product you want to register here.
  • Follow the instructions on the screen.

4. Enter/scan registration code

You now have the option to scan the QR code of the watch’s registration code or enter the number manually.

To scan, simply tap the camera icon in the app and allow the Anio App to access the camera. For manual entry of the registration number, tap the field Enter registration code.

Here you can find where to locate the registration code on each product:

Are you receiving an error message when entering the registration code?

Check if a digit was entered incorrectly. If not, please contact us, and we will resolve the issue for you.

5. Enter wearer data

After scanning or entering the code, you will land on the WEARER page.

Here you can enter the following information:

  • Change wearer’s photo (click the camera icon above the words CHANGE PHOTO and allow the app to access your photos)
  • Wearer’s first name
  • Color – symbolic color of the device in the app
  • Device phone number (this is the phone number of the SIM card you want to use for the watch. Where to find the phone number, see HERE)
  • Then tap ADD

Encountering a problem?

  • Error message "This product is already registered"
    • Did you receive your Anio second-hand?
      • If yes: Contact the seller to have the Anio released for you.
        For security reasons, only the registered account can perform the release.
      • If no: For security reasons, each Anio can only be registered to one account. Make sure that you or another person in your household has not already registered it.
  • If the problem cannot be resolved, please contact our support HERE. We will review the case for you.

 

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